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Helium Mobile Hotspot Support
29 articles
Helium Builder App Releases
Pre-Purchase
I'm considering purchasing a Helium Mobile Hotspot!
Are Helium Mobile Hotspots available for purchase or deployment anywhere in the US?
Do the Helium Mobile Hotspots support Mesh networks?
Are the Helium Mobile Hotspots Dual Band Radios?
What is the maximum number of devices I can connect to a Helium Mobile Hotspot?
Is Live Agent support available for the Helium Mobile Hotspot?
During Deployment
I ordered my hotspot, what now?
Adding my Hotspot is taking an extremely long time. What do I do?
I cannot connect to my Helium Mobile Hotspot’s WiFi network to begin the registration process. What do I do?
I am unable to scan my QR code; what can I do?
I don’t see the four lights active on my Helium Mobile Hotspot.
Which "hotspot" do I have?Find out which hotspot you have and which tool you should use to set it up.
Post-Deployment
I set up my hotspot but I still need help with something
How do I transfer ownership of a Helium Mobile Hotspot?
Why is my Helium Mobile Hotspot not generating any rewards?
Where do I see my Helium Mobile Hotspot Rewards?
How do I claim my Helium Mobile Hotspot rewards?
Will installing my Helium Mobile Hotspot near my gateway or CBRS radio affect rewards?
What is Continuous Connectivity?
My device wont connect to my Helium Mobile Hotspot, why?
Helium Mobile Wi-FiHelium Mobile Wi-Fi allows public access to hotspots