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Helium Mobile Hotspot Support
53 articles
Helium Builder App Releases
Helium Mobile Hotspot Security Features
Pre-Purchase
I'm considering purchasing a Helium Mobile Hotspot!
Are Helium Mobile Hotspots available for purchase or deployment anywhere in the US?
Do the Helium Mobile Hotspots support Mesh networks?
Are the Helium Mobile Hotspots Dual Band Radios?
What is the maximum number of devices I can connect to a Helium Mobile Hotspot?
Is Live Agent support available for the Helium Mobile Hotspot?
Can I use a Helium Mobile Hotspot on a moving location, such as a food truck?
Does the Helium Mobile Hotspot alone provide an Internet / Mobile connection?
How many hotspots can I install in a single location?
How do I set up my Helium Mobile Hotspot?
During Deployment
I ordered my hotspot, what now?
Adding my Hotspot is taking an extremely long time. What do I do?
I cannot connect to my Helium Mobile Hotspot’s WiFi network to begin the registration process. What do I do?
I am unable to scan my QR code; what can I do?
I don’t see the four lights active on my Helium Mobile Hotspot.
Which "hotspot" do I have?Find out which hotspot you have and which tool you should use to set it up.
Where and how should I install my Outdoor Helium Mobile Hotspot?
Where and how should I install my Indoor Helium Mobile Hotspot?
Post-Deployment
I set up my hotspot but I still need help with something
How do I transfer ownership of a Helium Mobile Hotspot?
Why is my Helium Mobile Hotspot not generating any rewards?
Where do I see my Helium Mobile Hotspot Rewards?
How do I claim my Helium Mobile Hotspot rewards?
Will installing my Helium Mobile Hotspot near my gateway or CBRS radio affect rewards?
What is Continuous Connectivity?
My device wont connect to my Helium Mobile Hotspot, why?
Helium Mobile Wi-FiHelium Mobile Wi-Fi allows public access to hotspots
I Can’t Connect with my Samsung Device
When are rewards paid out?
How are rewards calculated?
How many Hexes are there and what are their sizes?
How do I manage a particular hotspot?
How can I transfer my Hotspot to a different wallet?
How do I change my hotspot’s location?
How do I claim my rewards in the Helium Mobile Builder app?
How do I find my wallet address in the Builder app?
I onboarded my Helium Mobile Hotspot and now I can’t see it in Helium Mobile Builder.
How do I convert MOBILE to SOL or USDC?
How do I switch between the Helium Mobile Wallet & Helium Wallet?
How do I add SOL to my wallet with the Builder app?