Helium Mobile Hotspot Support

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Helium Mobile Builder App Releases

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Are Helium Mobile Hotspots available for purchase or deployment anywhere in the US?

Do the Helium Mobile Hotspots support Mesh networks?

Are the Helium Mobile Hotspots Dual Band Radios?

What is the maximum number of devices I can connect to a Helium Mobile Hotspot?

Is Live Agent support available for the Helium Mobile Hotspot?

Can I use a Helium Mobile Hotspot on a moving location, such as a food truck?

Does the Helium Mobile Hotspot alone provide an Internet / Mobile connection?

How many hotspots can I install in a single location?

How do I set up my Helium Mobile Hotspot?

I'm considering purchasing a Helium Mobile Hotspot!

Pre-Purchase

Where should I deploy my Outdoor Helium Mobile Hotspot?

What kind of Antenna does the Outdoor Helium Mobile Hotspot utilize?

Can I utilize a PoE to power the Outdoor Helium Mobile Hotspot?

What is the range of the Outdoor Helium Mobile Hotspot?

What are the power requirements for the Outdoor Helium Mobile Hotspot?

Helium Mobile Hotspot Outdoor Setup Guide

Can I add an external antenna to my Helium Mobile Hotspot Outdoor?

Outdoor Helium Hotspot

Where should I deploy my Indoor Helium Mobile Hotspot?

What kind of antenna does the Indoor Helium Mobile Hotspot utilize?

Can I utilize a PoE to power the Indoor Helium Mobile Hotspot?

What is the range of the Indoor Helium Mobile Hotspot?

What are the power requirements for the Indoor Helium Mobile Hotspot?

This guide will take you through the process of setting up your Helium Mobile Hotspot Indoor.

Helium Mobile Hotspot Indoor Setup Guide

Can I add an external antenna to my Helium Mobile Hotspot Indoor?

Indoor Helium Hotspot

Adding my Hotspot is taking an extremely long time. What do I do?

I cannot connect to my Helium Mobile Hotspot’s WiFi network to begin the registration process. What do I do?

I am unable to scan my QR code; what can I do?

I don’t see the four lights active on my Helium Mobile Hotspot.

Where and how should I install my Outdoor Helium Mobile Hotspot?

Where and how should I install my Indoor Helium Mobile Hotspot?

During Deployment

Why is my Helium Mobile Hotspot not generating any rewards?

Will installing my Helium Mobile Hotspot near my IOT gateway affect rewards?

My device wont connect to my Helium Mobile Hotspot, why?

I Can’t Connect with my Samsung Device

When are rewards paid out?

How are rewards calculated?

How many Hexes are there and what are their sizes?

Helium Mobile Carrier Offload Program FAQ

Helium Mobile - Privacy Policy

Why is my automated Speed Test slower than my internet connection?

How do the automated Hotspot Speed Tests work?

How does HIP-147 affect me as a deployer?

How does HIP-103 affect me as a deployer?

What is Rewardable Data?

Why is there a large amount of unrewarded data flowing through my hotspot?

What is Demand Sampling?

How do I trigger Demand Sampling on my hotspot?

I have already been selected for carrier offload, will Demand Sampling affect this?

What are the benefits of Demand Sampling?

Am I guaranteed to be selected for offload after the Demand Sampling window?

How do I review a particular deployment's Demand Sampling data?

I set up my hotspot but I still need help with something

Post-Deployment

Go To Helium Mobile Hotspot

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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