Helium Mobile Hotspot Support

- Ensure that your Hotspot is fully connected and has a live power source.
- Ensure that your Hotspot power cables are not damaged.

- Ensure your Hotspot is connected via the WAN port with a live Ethernet Cable.
- Ensure that your Ethernet (CAT) cables are not damaged.

- Please attempt to Reboot the Helium Mobile Hotspot.

- Power Activity Light:
 - Ensure that your Hotspot is fully connected and has a live power source.
 - Ensure that your Hotspot power cables are not damaged.
- WAN Activity Light:
 - Ensure your Hotspot is connected via the WAN port with a live Ethernet Cable.
 - Ensure that your Ethernet (CAT) cables are not damaged.
- 2.4 Ghz Activity Light:
 - Please attempt to Reboot the Helium Mobile Hotspot.
- 5 Ghz Activity Light:
 - Please attempt to Reboot the Helium Mobile Hotspot.

I don’t see the four lights active on my Helium Mobile Hotspot.

Go To Helium Mobile Hotspot

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