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All CollectionsHelium Mobile Hotspot SupportDuring Deployment
I don’t see the four lights active on my Helium Mobile Hotspot.
I don’t see the four lights active on my Helium Mobile Hotspot.
Updated over 8 months ago
  • Power Activity Light:

    • Ensure that your Hotspot is fully connected and has a live power source.

    • Ensure that your Hotspot power cables are not damaged.

  • WAN Activity Light:

    • Ensure your Hotspot is connected via the WAN port with a live Ethernet Cable.

    • Ensure that your Ethernet (CAT) cables are not damaged.

  • 2.4 Ghz Activity Light:

    • Please attempt to Reboot the Helium Mobile Hotspot.

  • 5 Ghz Activity Light:

    • Please attempt to Reboot the Helium Mobile Hotspot.

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