Skip to main content
All CollectionsHelium Mobile Hotspot SupportPost-Deployment
How do I manually trigger Call Data Record (CDR) verification with my Hotspot?
How do I manually trigger Call Data Record (CDR) verification with my Hotspot?
Updated yesterday

To initiate the CDR verification process you simply need to be in communication with a qualifying Cell Tower in your area while at the same time being connected to the Helium Mobile Hotspot that you are attempting to verify.

Keep in mind that this needs to be done with a phone that has an active Helium Mobile Subscriber sim, along with its Dynamic Coverage certificate enabled.

Steps to manually verify:

  1. Use a phone with an active Helium Mobile subscription, ensuring its Dynamic Coverage Certificate is enabled.

  2. Connect directly to the “Helium Mobile” WiFi of the Helium Mobile Hotspot you are attempting to verify.

  3. Ensure that you have disabled WiFi calling

  4. With the phone connected to your Helium Mobile Hotspot, and with WiFi calling disabled on your phone, try the following:

    1. Complete a short phone call.

    2. Send a text message.

    3. Browse some web pages.

Note: It is highly recommend you try to complete all three (a,b,c) of these steps.

5. Once you've had a chance to complete this, CDR verification should be complete.

You can review a manually updated list in the official Helium Community Discord directly under in the #HIP-131 channel, the lists are provided daily and can be viewed under the pinned messages.

Please note that if your hotspot was previously banned due to failed verification, it can take up to 7 days after successfully completing verification for your hotspot to be removed from the banlist.

Did this answer your question?