Helium Mobile Hotspot Support

Why is my Helium Mobile Hotspot not generating any rewards?

Will installing my Helium Mobile Hotspot near my IOT gateway affect rewards?

My device wont connect to my Helium Mobile Hotspot, why?

I Can’t Connect with my Samsung Device

When are rewards paid out?

How are rewards calculated?

How many Hexes are there and what are their sizes?

Helium Mobile Carrier Offload Program FAQ

Helium Mobile - Privacy Policy

Why is my automated Speed Test slower than my internet connection?

How do the automated Hotspot Speed Tests work?

How does HIP-147 affect me as a deployer?

How does HIP-103 affect me as a deployer?

What is Rewardable Data?

Why is there a large amount of unrewarded data flowing through my hotspot?

What is Demand Sampling?

How do I trigger Demand Sampling on my hotspot?

I have already been selected for carrier offload, will Demand Sampling affect this?

What are the benefits of Demand Sampling?

Am I guaranteed to be selected for offload after the Demand Sampling window?

How do I review a particular deployment's Demand Sampling data?

I set up my hotspot but I still need help with something

Post-Deployment

Go To Helium Mobile Hotspot

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Create your workspace and invite the people you work with.

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Connect the tools your team already uses to bring data in.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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