Helium Mobile Hotspot Support

How do I transfer ownership of a Helium Mobile Hotspot?

Why is my Helium Mobile Hotspot not generating any rewards?

Where do I see my Helium Mobile Hotspot Rewards?

How do I claim my Helium Mobile Hotspot rewards?

Will installing my Helium Mobile Hotspot near my IOT gateway affect rewards?

What is Continuous Connectivity?

My device wont connect to my Helium Mobile Hotspot, why?

Helium Mobile Wi-Fi allows public access to hotspots

Helium Mobile Wi-Fi

I Can’t Connect with my Samsung Device

When are rewards paid out?

How are rewards calculated?

How many Hexes are there and what are their sizes?

How do I manually trigger Call Data Record (CDR) verification with my Hotspot?

What is the CDR Verification Process?

What is a CDR?

Helium Mobile Carrier Offload Program FAQ

I set up my hotspot but I still need help with something

Post-Deployment

Go To Helium Mobile Hotspot

Find answers and get help from Intercom Support and Community Experts

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