Helium Mobile Hotspot Support

How do I transfer ownership of a Helium Mobile Hotspot?

Why is my Helium Mobile Hotspot not generating any rewards?

Where do I see my Helium Mobile Hotspot Rewards?

How do I claim my Helium Mobile Hotspot rewards?

Will installing my Helium Mobile Hotspot near my IOT gateway affect rewards?

What is Continuous Connectivity?

My device wont connect to my Helium Mobile Hotspot, why?

Helium Mobile Wi-Fi allows public access to hotspots

Helium Mobile Wi-Fi

I Can’t Connect with my Samsung Device

When are rewards paid out?

How are rewards calculated?

How many Hexes are there and what are their sizes?

How do I manually trigger Call Data Record (CDR) verification with my Hotspot?

What is the CDR Verification Process?

What is a CDR?

Helium Mobile Carrier Offload Program FAQ

Helium Mobile Free Wi-Fi Terms of Service

Helium Mobile - Privacy Policy

Why is my automated Speed Test slower than my internet connection?

How do the automated Hotspot Speed Tests work?

I set up my hotspot but I still need help with something

Post-Deployment

Go To Helium Mobile Hotspot

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.