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Helium Mobile Hotspot Support
Helium Builder Application
I onboarded my Helium Mobile Hotspot and now I can’t see it in Helium Mobile Builder.
I onboarded my Helium Mobile Hotspot and now I can’t see it in Helium Mobile Builder.
Updated over a week ago

One of the most common causes for this is logging into the incorrect wallet after onboarding.

Make sure that you are logged into the same Helium Wallet or Helium Mobile Wallet you used when you onboarded your Hotspot.

If you are logged into the appropriate wallet and you are still not seeing your hotspot, please reach out to our support team at: https://hardware.hellohelium.com/.

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