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All CollectionsHelium Mobile Hotspot SupportDuring Deployment
Adding my Hotspot is taking an extremely long time. What do I do?
Adding my Hotspot is taking an extremely long time. What do I do?
Updated over 3 months ago

Ensure that you are currently not utilizing any sort of VPN on your phone. Doing so can result in your Helium Mobile Hotspot getting stuck during the registration process. If you are utilizing a VPN, simply shut it off and try to go through the registration process again.

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