Helium Mobile Hotspot Support

The verification process is designed to be seamless. Helium Mobile subscribers who connect to your Hotspot and use their phones for calling or data browsing with partner networks in the vicinity will automatically contribute to verification. 

Typical use case would be someone walking or driving outside the coverage your Hotspot provides while using data on their for navigation. This will make a CDR record with the partner network tower in the area. 

Once they are close enough to connect to your Hotspot, the data usage will go through your Hotspot instead of the partner network. If the location of the tower that recorded CDR and your Hotspot is within proximity, your Hotspot will be considered as verified. No additional actions or settings are required on your end or the subscriber's.

Learn more about Helium Mobile plans: <a href="https://hellohelium.com/plan" target="_blank" rel="nofollow noopener noreferrer">https://hellohelium.com/plan</a>

Please note that to verify CBRS radios, you need to be both Helium Mobile subscriber and have <a href="https://support.hellohelium.com/en/articles/9358712-cbrs-beta-set-up" target="_blank" rel="nofollow noopener noreferrer">CBRS Beta eSIM</a>.

Take a moment to review the following Call Data Record (CDR) FAQ's for more information:

<a href="https://hardware.hellohelium.com/en/articles/9875591-what-is-the-cdr-verification-process">What is the CDR Verification Process?</a>

<a href="https://hardware.hellohelium.com/en/articles/9875597-how-do-i-manually-trigger-call-data-record-cdr-verification-with-my-hotspot">How do I manually trigger Call Data Record (CDR) verification with my Hotspot</a>

- <a href="https://hardware.hellohelium.com/en/articles/9875590-what-is-a-cdr">What is a CDR?</a>
- <a href="https://hardware.hellohelium.com/en/articles/9875591-what-is-the-cdr-verification-process">What is the CDR Verification Process?</a>
- <a href="https://hardware.hellohelium.com/en/articles/9875597-how-do-i-manually-trigger-call-data-record-cdr-verification-with-my-hotspot">How do I manually trigger Call Data Record (CDR) verification with my Hotspot</a>