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How do the automated Hotspot Speed Tests work?

Updated over a week ago

Both the Indoor & Outdoor Helium Mobile Hotspots will run automated Speed Tests. These tests occur twice in a 24-hour period at random times. If a Speed Test is unable to succesfully run, the hotspot will automatically retry the Speed Test every 30 minutes until it is successfully able to complete one.

A minimum of two and a maximum of six speed tests are required in the previous 48 hours to calculate a Moving Average result for each download, upload, and latency. After which a new series of Speed Test results must be collected before a Moving Average can be calculated.

Speed Test results are categorized into one of four Tiers - Acceptable, Degraded, Poor, and Fail.

Speed Test Tier

Speedtest Multiplier

Requirement (speeds in Mbps, latency in ms)

Good

1.00x

100+ Download, AND 10+ Upload, AND <50 Latency

Acceptable

0.75x

75+ Download, AND 8+ Upload, AND <60 Latency

Degraded

0.50x

50+ Download, AND 5+ Upload, AND <75 Latency

Poor

0.25x

30+ Download, AND 2+ Upload, AND <100 Latency

Fail

0.00x

<30 Download, OR <2 Upload, OR >100 Latency

Tiered Speed Test values are used as a multiplier in Rewards calculations as follows:

  • Speed Test Results are put into Tiers based on the minimum value of each Download, Upload, and Latency (logical AND).

  • Speed Test results that do not meet the minimum requirements for any Download, Upload, or Latency are considered to have Failed and are not eligible for Rewards until the Speed Test Average is improved (logical OR).

For more info, please refer directly to the Helium Speed Test Documentation.

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