All Collections
Helium Mobile Coverage Planner
Coverage Planner Troubleshooting
My estimated coverage points are incorrect in the Coverage Map view.
My estimated coverage points are incorrect in the Coverage Map view.
Updated over a week ago

If you think your estimated coverage coverage points are incorrect in the Coverage Map view, please consider the signal strength of other radios that provide coverage in the hexes that your radio covers. Please open a support ticket if you suspect an issue with calculation and we will try to provide any additional information available to us to help resolve your inquiry.

Please note, however, all rewards, when and if they are issued, are issued programmatically from the Helium Network. Helium Mobile does not issue or guarantee any rewards and is not responsible for any unissued rewards.

Did this answer your question?