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Helium Mobile Coverage Planner
Coverage Planner Troubleshooting
I can’t find my Hotspot or radio on the Coverage Map.
I can’t find my Hotspot or radio on the Coverage Map.
Updated over a week ago

It takes 48 hours for a device to appear on the Coverage Map. If your Hotspot has been onboarded to the Helium Network with the Helium Mobile Builder app and/or the radio has been CPI approved, but it still doesn't appear after 48 hours, please open a support ticket.

Additionally, please make sure you are meeting all Proof-of-Coverage (PoC) requirements. See Glossary > Key Helium Network HIPs.

Only Hotspots and radios that met the PoC requirements for the past Reward Period are displayed on the Coverage Map.

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