For the setup process, place the Helium Mobile Hotspot near your router and set it up where it’s easily accessible. This validates that things are working before the Hotspot is mounted to its permanent location.

Your Hotspot’s box has a QR code and network credentials necessary to connect to the Hotspot during later setup steps.

We recommend that you save the box or take a picture of the QR code. The QR code is also available on the back of the Hotspot, however, it might be hard to access it after the Hotspot is installed at its final location.

Connect Ethernet cord:

Connect the power cord to the power port.

Your Helium Mobile Hotspot will need the latest firmware update before you set it up.
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This process is automatic, and will take about 3 minutes. During onboarding the LEDs in front of the Hotspot will cycle. You can tell that the firmware update is complete if the 4 lights on the Hotspot are solid/flashing and stay that way.

If this is not your first Hotspot, simply sign in to your Helium World account.

If you are new to the Helium ecosystem, please create a Helium World account.

Helium World serves as the management platform for all of your deployments. Through this platform, you can deploy new hotspots, manage existing deployments, process reward claims, and access additional network management tools.

Click on Deploy Hotspot:

Select your Hotspot type:

Scan your Helium Mobile Hotspot QR code, this code can be found directly on the back edge of your hotspot.

Make sure you enable camera permissions so that Helium World can access your camera. Alternatively if you do not have a camera you can select Manually Enter Code

Here you will be requested to enter your factory Hotspot SSID + Password, which should be available directly under the QR code.

Select your hotspots deployment location, you can simply enter the address the hotspot is being deployed at, and then adjust the pin manually for a precision deployment:

Confirm your deployment location details are correct and submit:

Onboarding can take a few minutes, please wait patiently until you see the Onboarding Complete notice and then proceed to the next step to wrap up your deployment.

Once onboarding is complete, and you’ve proceeded to the last step you are all good to go! It can take a few minutes for the Hotspot itself to appear on the network and within your Dashboard.

Now that your Hotspot is fully set up and configured, find a place where it can provide the best coverage. Here are some tips and best practices:

Face Users

Hotspots create coverage from their front disc. Objects composed of metal and water may block or reflect signals, but the signals can pass through glass if covering outdoor areas.

Line-of-Sight

Ceiling-mounted Hotspots usually have far less obstructions and a clearer line-of-sight providing faster speeds.

Use the Mount

Need to mount on a flat surface? Use the included mount to allow you to direct your signal towards its users.

Helium Mobile cellular service subscribers with their Wi-Fi Profile setup can connect to the Helium Mobile Hotspot when in range.

Please allow at least three minutes after successful Hotspot registration for the device to be ready to start broadcasting the “Helium” Wi-Fi network.