This guide will take you through the process of setting up your Helium Mobile Hotspot Indoor. Please follow the setup steps carefully and report any problems to our support team.

It is highly recommended that you open this guide on a computer or tablet or print it out instead of following it on the smartphone that will be used to run the app and register the Helium Mobile Hotspot.

For the setup process, place the Helium Mobile Hotspot near your router and set it up where it’s easily accessible. This validates that things are working before the Hotspot is mounted to its permanent location, which may be difficult to access.

Mounting tips and instructions will be covered in Step 9.

Connect Ethernet cord:

Connect the power cord to the power port.

Your Helium Mobile Hotspot will need the latest firmware update before you set it up.
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This process is automatic, and will take about 3 minutes. During onboarding the LEDs in front of the Hotspot will cycle. You can tell that the firmware update is complete if the 4 lights on the Hotspot are solid/flashing and stay that way.

Download Helium Mobile Builder App

Click Begin to login or sign up for Helium Mobile account.

If you are a subscriber to the Helium Mobile cellular service, you already have Helium Mobile account and can use it to sign in to the Builder app.

If you’re new to Helium Mobile ecosystem, please create Helium Mobile account. In addition to Builder app, it provides seamless access to various builder tools like Helium Mobile Hotspots Dashboard and Helium Mobile Coverage Planner.

Alternatively, you can login with Helium Wallet. This option is more suitable for advanced users, and we generally recommend using Helium Mobile account instead.

When prompted, allow the Helium Mobile Builder App to use your phone’s location to determine location of the Hotspot.

Once location is determined, you will be able to edit it or chose the location reported by your phone to proceed to the next step.

Please make sure you have Wi-Fi enabled on your phone before proceeding.

When prompted, allow the Helium Mobile Builder App to use the camera and scan the QR code on the box or back of the Hotspot.

Alternatively, you can enter the Hotspot’s network credentials manually, located on the QR code sticker. The network name and password are only necessary during this onboarding process.

If you are unable to connect to the Hotspot’s network, please make sure your phone is in the direct line of sight of the Hotspot.

Verify that information about your Hotspot is correct before proceeding to the final registration step.

Registration process can take up to 10 minutes.

See all your Hotspots in the Fleet tab. Your newly deployed Hotspot will be indicated with a blue dot.

Now that your Hotspot is fully set up and configured, find a place where it can provide the best coverage. Here are some tips and best practices:

Helium Mobile cellular service subscribers with the Dynamic Coverage certificate can connect to the Helium Mobile Hotspot when in range.

Please allow at least three minutes after successful Hotspot registration for the device to be ready to start broadcasting the “Helium Mobile” Wi-Fi network.