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CBRS & 5G Gateway Support
48 articles
General Questions
General FreedomFi 5G Gateway questions
I want to use FreedomFi for my Private LTE/5G network. Is that still possible?
Will this device provide 5G coverage?
Can I deploy the FreedomFi Gateway outdoors?
Must I buy the $1000 radio with the FreedomFi Gateway right away?
How can I add a 5G radio?
Do I need an ethernet cable to connect FreedomFi Gateway to the Internet or can it use Wi-Fi?
Will standalone FreedomFi Gateway mine more HNT than other hotspots?
Is this 5G or LTE?
Will FreedomFi Gateways work outside of the US?
How good should my internet connection be for this to work?
How will I get rewarded for hosting a Helium-compatible FreedomFi 5G Gateway?
What is Helium, and why should I care.
Where can I report false information or scams about FreedomFi?
I need technical support and would like to get in touch with your team.
Will the FreedomFi 5G Gateway operate in rural environments?
What is the link for the official Helium Discord Channel?
FreedomFi 5G CBRS Gateway Questions
FreedomFi 5G Gateway
My FreedomFi 5G Gateway is stuck on the authentication step, how long does it take?
My FreedomFi 5G Gateway is syncing. How long does it usually take?
My FreedomFi 5G Gateway was working but suddenly stopped earning rewards and its status changed to Syncing. What happened, and what should I do?
My Hotspot has a poor reward transmit scale?
My hotspot is showing offline/needs attention on the explorer, but diagnostics says it's okay?
My hotspot is not witnessing.
My FreedomFi 5G Gateway is completely synced, why does it not have any activity?
I am unable to onboard because my QR code does not scan.
Can I transfer my 5G CBRS Gateway to my Helium Mobile Wallet?
FreedomFi 5G CBRS Radio Questions
Sercom Indoor, Baicells 430H, Baicells 436H & Mosolabs outdoor
What is a good location to put the Indoor Small Cell?
Can I buy any CBRS radio myself and install it?
Can I install the FreedomFi CBRS Indoor Small Cell outdoors in an enclosure?
After I get my Helium cellular mining bundle, are there any additional recurring fees that I need to pay?
How far will the signal from CBRS radios reach?
Do I need to make sure it’s possible to get a GPS signal at the location where I plan to install the indoor small cell?
If no cellular data hits my antenna, will I still earn proof-of-coverage rewards for deploying Helium Cellular Bundle?
What CBRS radios can I plug in to my FreedomFi Gateway to support Helium 5G cellular data? Should I buy them now?
I know nothing about CBRS or 5G networks. Where can I learn more?
My hotspot earnings are not as high as others in my area?
What is the range of the FreedomFi CBRS Small Cell indoor antenna?
Will indoor cellular antennas require professional certification by a certified professional installer (CPI)?
How do I connect multiple CBRS radios to my FreedomFi 5G Gateway?
FreedomFi 5G CBRS Order & Sales Questions
FreedomFi 5G CBRS Gateway & Radio sales support
Will I need a wired connection to the gateway or can I use Wi-Fi to connect FreedomFi Gateway to the internet?
Can I buy any model CBRS radio and connect it to FreedomFi Gateway?
I have received the product but want to return it.
How can I claim a warranty & what are warranty terms?
I am planning on buying a third-party FreedomFi 5G Gateway, how can it be transferred to me?
Do you currently have a reseller program?
How can I place bulk orders?
Are you able to ship outside of the USA?
How can I buy FreedoFi Gateway and Radios?
I have a question about my CalChip order.