Helium Mobile Hotspot Support

CBRS & 5G Gateway Support

I want to use FreedomFi for my Private LTE/5G network. Is that still possible?

Can I deploy the FreedomFi Gateway outdoors?

Do I need an ethernet cable to connect FreedomFi Gateway to the Internet or can it use Wi-Fi?

Will standalone FreedomFi Gateway mine more IOT than other hotspots?

Will FreedomFi Gateways work outside of the US?

How good should my internet connection be for this to work?

What is Helium, and why should I care.

Where can I report false information or scams about FreedomFi?

I need technical support and would like to get in touch with your team.

Will the FreedomFi 5G Gateway operate in rural environments?

General Questions

My FreedomFi 5G Gateway is stuck on the authentication step, how long does it take?

My FreedomFi 5G Gateway is syncing. How long does it usually take?

My FreedomFi 5G Gateway was working but suddenly stopped earning rewards and its status changed to Syncing. What happened, and what should I do?

My Hotspot has a poor reward transmit scale?

My hotspot is showing offline/needs attention on the explorer, but diagnostics says it's okay?

My hotspot is not witnessing.

My FreedomFi 5G Gateway is completely synced, why does it not have any activity?

I am unable to onboard because my QR code does not scan.

FreedomFi 5G CBRS Gateway Questions

Will I need a wired connection to the gateway or can I use Wi-Fi to connect FreedomFi Gateway to the internet?

I have received the product but want to return it.

How can I claim a warranty & what are warranty terms?

I am planning on buying a third-party FreedomFi 5G Gateway, how can it be transferred to me?

Do you currently have a reseller program?

How can I place bulk orders?

Are you able to ship outside of the USA?

How can I buy FreedoFi Gateway and Radios?

I have a question about my CalChip order.

FreedomFi 5G CBRS Gateway & Radio sales support

FreedomFi 5G CBRS Order & Sales Questions

FreedomFi CBRS Gateway Setup Guide

FreedomFi 5G CBRS Setup Guides

Go To Helium Mobile Hotspot

Find answers and get help from Intercom Support and Community Experts

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