What kind of antenna does the Helium Mobile Hotspot Utilize?
What kind of antenna does the Helium Mobile Hotspot Utilize?
The Helium Mobile Hotspot uses a five dBi antenna with a beam width of 120 degrees.
What is the range of the Helium Mobile Hotspot?
What is the range of the Helium Mobile Hotspot?
The Helium Mobile Hotspot is similar to a traditional Wi-Fi router regarding its coverage capabilities. The Hotspot can typically cover roughly 1,500 square feet, depending on its installed environment.
Wireless or electrical interference, such as TVs, microwaves, and other devices, can generate radio noise, hindering the Hotspots' ability to work efficiently.
Is the Helium Mobile Hotspot a Dual Band Radio?
Is the Helium Mobile Hotspot a Dual Band Radio?
Yes, the Helium Mobile Hotspot is a dual-band radio and supports both the 5Ghz band and the 2.4Ghz band.
What is the maximum number of devices I can connect to the Helium Mobile Hotspot?
What is the maximum number of devices I can connect to the Helium Mobile Hotspot?
The Indoor Helium Mobile Hotspot will be able to support 100 concurrently connected devices.
What are the power requirements for the Helium Mobile Hotspot?
What are the power requirements for the Helium Mobile Hotspot?
The Helium Mobile Hotspot should not exceed 12 Watts at maximum load. However, we expect it to be drawing much less power generally.
Can I utilize a PoE to power the Helium Mobile Hotspot?
Can I utilize a PoE to power the Helium Mobile Hotspot?
The Helium Mobile Hotspot natively supports the 802.3at PoE(PD) standard.
Does the Helium Mobile Hotspot support Mesh networks?
Does the Helium Mobile Hotspot support Mesh networks?
You can connect the Helium Mobile Hotspot to your Mesh network; there will be no Mesh capabilities, and the Helium Mobile Hotspot will not be an extension of your Mesh network.
Instead, your Mesh network will see the Helium Mobile Hotspot as another device connected to the network.
My Helium Mobile Hotspot is registered and online, but I can't connect my phone to it, why?
My Helium Mobile Hotspot is registered and online, but I can't connect my phone to it, why?
There are a few things to check if your Hotspot has already been registered and is online but your unable to connect to it on your device.
1. Make sure that the device you are attempting to connect to the Hotspot with is currently running the latest version of the Helium Mobile application and is currently logged into an active Helium Mobile Subscription account.
2. Make sure that the device you are attempting to connect from has its Dynamic Coverage Enhanced enabled.
3. Verify whether or not you have hit the 5GB reward cap for the month on this particular line. By default Helium Mobile Hotspots do not allow Unrewarded Traffic to be passed through the Hotspot. This means that any line that has hit their 5GB limit for the month, will no longer be able to connect to this Hotspot.
You can manually enable your Helium Mobile Hotspot to allow unrewarded traffic to pass through it by simply heading to your Helium Mobile Dashboard and logging in.
From there, simply find the Helium Mobile Hotspot you are attempting to connect to, and make sure that the Allow Unrewarded Traffic toggle has been enabled:
Once you have this toggled on, you should now be able to connect to your hotspot, even if you have reached your reward cap for the month.